Privacy Policy

At PEEL AWAY NZ LIMITED, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Who We Are

PEEL AWAY NZ LIMITED
Phone: 0800 787 472
Email: john@peelaway.co.nz

We are a New Zealand owned company that supplies professional grade paint removal products for residential, commercial and heritage use.

2. What Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Company name and job title (if applicable)
• Delivery and billing information
• Details of your product inquiries or purchases
• Any communications or feedback you provide
• Information collected through website forms, cookies, or analytics tools (such as IP address, browser type, pages visited)

3. How We Collect Information

We collect personal information through:

• Direct interactions (calls, emails, forms, live chat)
• Website forms (quote requests, contact us, order submissions)
• Third-party platforms if you engage with our marketing (e.g. social media or Google Ads)
• When you make a purchase or request a quote
• When you sign up for newsletters or marketing content

4. Why We Collect Your Information

We collect your personal information in order to:

• Process orders and deliver products
• Respond to your inquiries or requests
• Improve our products and services
• Provide customer support
• Send updates, promotions, and marketing (only if you have opted in)
• Meet our legal and contractual obligations

We will only use your personal information for the purposes stated above unless otherwise required by law or you give us consent.

5. Disclosure of Information

We may disclose your information to:

• Delivery and logistics providers (to complete your order)
• Our website hosting or IT service providers
• Professional advisors such as accountants or legal counsel
• Law enforcement or government agencies, where required by law

We will never sell or rent your personal data to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access. Your information may be stored securely in:

• Encrypted electronic databases
• Email servers or cloud-based platforms
• Paper records (where applicable), kept in secure premises

We retain personal data only as long as it is necessary for our business purposes or legal compliance.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of your information if it is inaccurate
• Ask to withdraw your consent to marketing communications
• Complain to the Privacy Commissioner if you believe your rights have been breached

To exercise your rights, please contact us at:
john@peelaway.co.nz or 0800 787 472

8. Website and Cookies

Our website may use cookies to collect data for:

• Website analytics (e.g. Google Analytics)
• Improving site functionality
• Remembering user preferences

You can choose to disable cookies in your browser, though it may affect your experience on our site.

9. Marketing and Communications

You will only receive marketing from us if you have opted in to our mailing list. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will reflect the effective date at the top of this page.

If you have any questions about this policy or how we handle your information, please contact:
john@peelaway.co.nz or 0800 787 472